Warranty Terms

Hypervolt Limited Warranty

The warranty obligations of EVchargers AU (“Hypervolt”) for the Hypervolt Home 7kW AC electric vehicle charger product are limited to the terms set forth below:

What is covered

This limited warranty covers defects in materials and workmanship in the Hypervolt 7kW electric vehicle charger product.

How long this coverage lasts

The standard limited warranty for Hypervolt products is three (3) years from the installation date. If the Hypervolt is not installed by one of our partners, the warranty only covers a 1 year period.

An additional extended warranty, 24 months, can be purchased at checkout (only 30 days post installation).

Who is covered

Only the original purchaser of this product is covered under this limited warranty. This limited warranty is not transferable to subsequent purchasers or owners of this product.

What Hypervolt will do

Hypervolt will, at its sole option, provide one of the following three remedies to whatever extent it shall deem necessary to satisfy a proper claim under this limited warranty:

  • Elect to repair or facilitate the repair of any defective parts within a reasonable period of time, free of any charge for the necessary parts and la our to complete the repair and restore this product to its proper operating condition Hypervolt will also pay the shipping costs necessary to return this product once the repair is complete
  • Replace this product with a direct replacement or with a similar product deemed y Hypervolt to perform substantially the same function as the original product
  • Issue a refund of the original purchase price less depreciation to be determined based on the age of the product at the time remedy is sought under this limited warranty

What Hypervolt will NOT do under this limited warranty

If the product is returned to Hypervolt or the authorised dealer from which it was purchased, this product must be insured during shipment, with the insurance and shipping charges prepaid by the customer. If this product is returned uninsured, you assume all risks of loss or damage during shipment.

Hypervolt will not be responsible for any costs related to the removal or re-installation of this product from or into any installation Hypervolt will not be responsible for any costs related to any setting up or programming required for a specific installation of this product.

This Warranty will not cover errors leading to damages caused by a 3rd party during or post install.

How to obtain a remedy under this limited warranty

To obtain a remedy under this limited warranty, you must contact EVchargers AU.

In order to pursue any remedy under this limited warranty, please quote the serial number of the device, the date of installation and a brief description of the fault. The Hypervolt technical team will carry out an assessment and will contact you to get further details and if necessary arrange a service visit. The warranty will be voided if the Hypervolt unit is opened, modified, tampered with or repair is attempted by anyone other than a Hypervolt appointed engineer.

If it is decided that this product should be returned directly to Hypervolt, this product should be properly packed, preferably in the original carton, for shipping. To qualify for a refund, photos of the Hypervolt – with a timestamp – need to be sent to Customer Support.

What is not covered

This limited warranty does not cover any damage, deterioration or malfunction resulting from any alteration, modification, improper or unreasonable use or maintenance, misuse, abuse, accident, neglect, exposure to excess moisture or sunlight, fire, improper packing and shipping (such claims must be presented to the carrier), lightning, power surges, or other acts of nature.

This limited warranty does not cover any damage, deterioration or malfunction resulting from the installation or removal of this product from any installation, any unauthorised tampering with this product, any repairs attempted by anyone unauthorised by Hypervolt to make such repairs, or any other cause which does not relate directly to a defect in materials and/or workmanship of this product. This limited warranty does not cover cartons, cables (unless directly part of the product) or other accessories used in conjunction with this product.

Without limiting any other exclusion herein, Hypervolt does not warrant that the product covered hereby, including, without limitation, the technology and/or integrated circuit(s) included in the product, will not become obsolete or that such items are or will remain compatible with any other product or technology with which the product may be used.

Limitation of liability

THE MAXIMUM LIABILITY OF HYPERVOLT UNDER THIS LIMITED WARRANTY SHALL NOT EXCEED THE ACTUAL PURCHASE PRICE PAID FOR THE PRODUCT TO THE MAXIMUM EXTENT PERMITTED BY LAW, HYPERVOLT IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY.

Other conditions

This limited warranty is voided if the label bearing the serial number of this product has been removed or defaced.

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